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Hosted Voice

  • Getting Started Guide
  • Extension Numbering & Reserved Number Space
  • PBX Transfer Checklist
  • Interoperability Testing Checklist
  • 10 Digit Dialing
  • DNS Records
  • Move Domains Across Resellers
  • Create a Domain
  • Professional Services Migration Projects
  • Delete a Domain
  • Multicast Paging
  • Porting Holidays
  • Call Center on Snapmobile Web

Auto Attendants
  • Configure Speech To Text
  • Modify Timeouts for Auto Attendants
  • Change Auto Attendant Greeting
  • Create an Auto Attendant
  • Auto Attendant Tips and Tricks
  • Auto Attendant DTMF Troubleshooting

Branding
  • Update App Version for Branded SNAPmobile App
  • Email Template Branding

Call Queues
  • Add Comfort Message to a Call Queue
  • Add Ringback to a Call Queue
  • Configure Callback for a Call Queue
  • Configure Offline Routing for a Call Queue
  • Create Intro Greeting for a Call Queue
  • Add Agents to a Call Queue
  • Create a Call Queue

Call Routing
  • Telnyx: Add a Technical Prefix for Outbound Call Authentication
  • Enable A Disabled Time Frame on a TOD Routing User
  • Enable Call Forwarding
  • Configure Holiday Routing
  • Configure Time of Day Routing
  • Allow and Block Calls
  • Answering Rules
  • Create Time Frames
  • Call Routing Best Practices
  • Allow and Block Calls

CDRs
  • Advanced CDR Field Descriptions
  • Call History

Conferencing
  • Conference Controls
  • Configure an Audio Conference Bridge

E-911
  • Configure Notifications for e911 Calling
  • Create an Emergency Endpoint
  • Create an Emergency Address
  • Enhanced 911 & Dynamic Location Routing
  • Remove E911 Number From Manager Portal
  • Test E911 Registration
  • Register E911 from Manager Portal

Features
  • Account Codes
  • Barge, Listen In, and Whisper
  • Call Recording
  • Multi-Factor Authentication
  • Music On Hold
  • Enable SSO for a Domain
  • SNAPanalytics
  • Single Sign-On
  • Shared Contacts
  • Static & Dynamic Call Parking
  • Retrieve SSO Client ID
  • Configure Timeframe Toggle

Fraud
  • Text Messaging SPAM
  • Phishing Scams (IRS, SSA, Vacations, Student Loans etc.)
  • Toll-Free Traffic Pumping (Within North America)
  • International Toll Fraud/International Revenue Share Fraud (IRSF)
  • Domestic Toll Fraud/Traffic Pumping
  • Unlawful Robocalls (Within North America)
  • Good Cyber Hygiene & Best Practices
  • Recommended Fraud Mitigation Best Practices

Integrations
  • Install and Configure the Postman App
  • URL Call Popup
  • SyncroMSP Integration
  • RepairShopr Integration
  • Briostack Call Popup

Inventory / Phone Numbers
  • Delete a DID
  • Route DIDs
  • Add DIDs to Manager Portal

Local & Toll Free Porting
  • Project Ports
  • Unlock Google Voice Number for Porting
  • Number Barn Porting Requirements
  • Porting Checklist
  • Port In Your Existing Numbers
  • Request a New DID

Onboarding Recommendations
  • Getting Started with Managed Compliance
  • Onboarding Tasks - Self-Service
  • Onboarding Call Guidelines
  • Onboarding Tasks

SNAP.HD
  • SNAP.HD Meeting Functions
  • View Past Meetings in SNAP.HD
  • Join a Meeting in SNAP.HD
  • Schedule a Meeting in SNAP.HD
  • Create a Meeting Room in SNAP.HD
  • Create a Meeting in SNAP.HD

SIP Trunking
  • Yeastar S: Connect a SIP Trunk
  • Bring Your Own Telco (BYOT) Considerations
  • Obihai 200/300: SIP Trunk Configuration
  • PBXact SIP Trunk Setup
  • FreePBX: Connect a SIP Trunk
  • Elastix: Connect a SIP Trunk
  • Allworx: Connect a SIP IP Based Trunk
  • Adtran: Connect Analog Users to Use SIP Credentials
  • 3CX: Connect a SIP Trunk
  • Modify Headers for a SIP Trunk
  • Configure Failover for a SIP Trunk
  • Create a SIP Trunk
  • Setup A Xorcom PBX
  • Switchvox: Connect A SIP Trunk

SMS / MMS
  • Send and Receive MMS via Call Queue from Manager Portal
  • 10DLC Messaging Overview & Registration
  • Third-Party SMS/MMS
  • Send and Receive Messages from the Manager Portal (SMS/MMS)
  • Enable Messaging (SMS/MMS) for a Call Queue
  • Group Chat

Users
  • Configuring Site Level Defaults
  • Call Center Supervisor Overview
  • How To Add A User To A Site
  • Send a Welcome Email
  • Bulk Editing Users
  • Configure Speed Dials & Sorting List
  • Change User Scope
  • Force a Password Reset for a User
  • Dial Permissions & International Calling
  • User Scope Overview
  • Hot Desking / Hoteling
  • Import Users
  • Reset and Recycle a User
  • Reset and Recycle a User
  • Create a User
  • Site Manager Overview
  • Distinctive Ring Via Manager Portal

Voicemail
  • Configure Missed Call Email Notifications
  • Delete Voicemail Messages
  • Access Voicemail Remotely
  • Enable Voicemail Transcription
  • Configure Voicemail to Email
  • Manage Voicemail Greetings
  • Configure Message Waiting Indicator for Shared Voicemail Account
  • Set Up a Group / General Voicemail
  • Enable Voicemail for a User
  • Voicemail Menu
  • How to Make Enhanced Voicemail "Press 1" feature Route to the Company Directory

Caller ID
  • Caller ID Prefix
  • Update Caller ID Name & Number for a User

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