Create an Emergency Address
Table of Contents
Scope
Intended Audience: Client Success
This article outlines how to create an emergency address in the manager portal for Enhanced 911 & Dynamic Location Routing.
Requirements
- Super User or Reseller Access to Manager Portal
Troubleshooting
Warning: Currently [4/18], SIP trunks do not support emergency addresses. Please configure legacy E911 for domains and DIDs using SIP trunks: https://voipdocs.io/e-911/register-e911-from-manager-portal?from_search=145177188
Add an Emergency Address to an Existing Domain
- Log in to the Manager Portal
- Navigate to Domains
- Click Edit for the domain you wish modify
- Navigate to the Emergency tab
- Select Add a new address on the Emergency Address field
- Set the Emergency Caller ID to the corresponding DID for that location (this will be used for Callback)
- Complete the fields for the client's service address
- Enter a Caller Name followed by the client's service address
NOTE: Do not enter any special characters such as &, @, or ! in this field or the validation will fail - Address - The full address of clients physical location.
NOTE: If after entering the address and validating, the map does not show the correct location, change any short hand markers to their full length equivalent. Example S would be entered in as South, St would be entered as Street. - For Location, enter a descriptive location with the address for where the client is located (this can be changed per user)
- Click Validate
- Once the validation is confirmed, click Save
Add Emergency Address to a Site
- Log in to the Manager Portal
- Select the domain you wish to add a site for
- Navigate to Users
- Select the Sites tab
- Click Add Site or edit an existing Site
- Set the Emergency Caller ID to the corresponding DID for that location (this will be used for Callback)
- Select the domain default address or click add a new address
- If using an existing address, click Add my location description to set a specific location at the address for this site such as a building number or floor number
- Enter an Address Name for the specific site address
- For Location, enter a descriptive location with the address for where the site is located (this can be changed per user)
- Click Save or Add Site
Add Emergency Address to a User
- Log in to the Manager Portal
- Select the domain you wish to add a site for
- Navigate to Users
- Click Add User or edit an existing user
- Scroll down to Caller ID and set the Emergency Caller ID to the corresponding DID for that location (this will be used for Callback)
- Select the domain default address or click add a new address
- For new users, click Add User to proceed to setting the location
- If using an existing address, click Add my location description to set a specific location at the address for this user such as a building number or floor number
- Enter an Address Name for the specific user address
- For Location, enter a descriptive location with the address for where the user is located
- Click Save
Add Emergency Address to a User
- Log in to the Manager Portal
- Select the domain you wish to add a site for
- Navigate to Users
- Select the existing user and navigate to the Phones tab
- Click Add Phone or edit an existing Phone
- Set the Emergency Caller ID to the corresponding DID for that location (this will be used for Callback)
- Select the domain default address or click add a new address
- If using an existing address, click Add my location description to set a specific location at the address for this phone such as a building number or floor number
- Enter an Address Name for the specific phone address
- For Location, enter a descriptive location with the address for where the device is located
- Click Save or Add Phone