Enable Voicemail for a User
Written by Marissa Orsini
Updated at October 26th, 2026
Table of Contents
Scope
Intended Audience: All Users
The following steps will show you how to enable Voicemail for a User.
Requirements
- Access to the Manager portal
Enable Voicemail for User
- Using the top bar click on Users
- Click on the Edit icon next to the User you wish to modify, then select Voicemail
- Select the checkbox Enable Voicemail
- Click Save
Voicemail Inbox Settings
This settings affects audio voicemail (calling into voicemail) and does not affect the web portal voice messages. Please check the appropriate inbox settings.
- Sort Voicemail inbox by latest first - plays newest messages first.
- Announce voicemail received time - plays the date and timestamp of the message.
- Announce incoming call ID - plays the caller ID number if available.