Allow and Block Calls
Table of Contents
Scope
Intended Audience: All Users
This article outlines how to allow and block calls to an extension in the Manager Portal.
Requirements
- Basic User Access to Manager Portal or higher
NOTE: Basic Users may only allow or block calls for themselves. Site Managers or higher may allow and block calls for other users
- Log in to the Manager Portal
- Navigate to Users. Basic Users can navigate to Answering Rules and skip to step 5
- Select the user to update
- Go to the Answering Rules tab
- Click Allow/Block
- On the left, enter allowed numbers and click the + icon to add it to the list
NOTE: This allows callers to bypass Do Not Disturb and Call Screning. It does not specify numbers allowed to dial an extension - On the right, enter any blocked numbers and click the + icon to add it to the list
NOTE: Calls from blocked numbers will be dropped immediately. - Once done adding numbers click Done