Provisioning: Global One Time Password
Written by Marissa Orsini
Updated at January 13th, 2025
Table of Contents
Scope
Instruction on how provision a device using the Global One Time Password for configuration file authentication.
Requirements
- Access to Brand Redirection server.
- Access to the Device
- Global One Time Username and Password.
Information
A global one time password, is used to authenticate the device's request for a configuration file from the configuration server.
Each brand will use the same global one time password. After the initial provision, the one time password is no longer valid, and each supported device will have its own unique password to use for future resync's.
Obtain the Global Username and Password
Please submit a ticket to support requesting the global one time username and password
Brand Redirect Servers
Please reference the following KB's for details for setting the global one time password for the respective brands redirect servers
Yealink
Polycom
Grandstream
Snom
If the Brand is not listed above, please refer to the brands documentation for setting up redirection profiles.
Manual Provisioning
For devices that are not in a redirect server, you can still use the global one time password to provision the device.
This can be done 1 of 2 ways.
- Through the phone's menu, enter in the provisioning URL of https://ndp.ucaasnetwork.com/cfg and when attempting to pull a configuration, the phone will prompt for a username and password.
- Log into the phone's webgui and navigate to the auto provisioning section, fill in the server URL along with the username and password.
Both of these methods will allow the phone to pull a configuration, and once updated will use their own respective unique passwords for each future resync.
Please refer to the brands manual provisioning KB for detailed instruction.
Yealink
Polycom
Snom D Series
Snom C Series
Grandstream
Panasonic
Cisco
If the Brand is not listed above, please refer to the brands documentation for setting up the provisioning server URL.
Factory Reset
Reset Global One Time Password
Scope
Intended Audience: White Label Partners, Channel Partners
This article outlines how to reset the global one time password for a phone that has already been provisioned initially.
Manager Portal
Requirements
Access to the Manager Portal with a Reseller or higher scope
- Access the manager portal and select inventory:
- Go to the phone hardware tab
- Click the lock icon for the phone you want to factory reset. After clicking yes to confirm, this will clear the auth username and password as well as set the GOTP to “Yes”
- You can now reset your phone to factory defaults
You can also initiate when editing the phone in inventory, in the advanced tab
NDP
Requirements
Access to NDP
- Log in to NDP
- Navigate to Configurations > Devices
- Search for the phone you wish to reset
- Click on the extension number of the phone
- Scroll down to Allow Global Password (one time) and select Yes
NOTE: It is recommended to clear the existing username and password to avoid conflicts
- Click Create
