Switchvox: Connect A SIP Trunk

Updated at March 13th, 2024

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Table of Contents

Scope Requirements Connect A SIP Trunk

Intended Audience: Support Technicians and White Label Partners

This article outlines how to configure a SIP trunk between your hosted PBX and a Switchvox instance.

Access to the Switchvox PBX admin panel
SIP trunk information (Create a SIP Trunk); Use IP-based authentication with the static IP address for the Switchvox PBX

Connect A SIP Trunk

Log into the Switchvox admin panel.
Navigate to Setup > VOIP providers
Click Create SIP Provider:
1. Provider Name: <Provider's Name>
2. Account ID: <Caller ID Number>
3. Hostname: <Domain Name>
Click Save SIP Provider
Locate the SIP provider you just created and click the pencil icon
Navigate to Caller ID Settings and configure the following:
1. Caller ID Name: <Number associated with the SIP trunk>
2. Caller ID Name: <Number associated with the SIP trunk>
Navigate to Connection Settings and configure the following:
1. SIP Port: 5060
2. SIP Expiry (In seconds): 120
3. Proxy Host: sbc.ucaasnetwork.com
4. Authentication User: <Number associated with the SIP trunk>
5. Always Trust This Provider: Yes
6. Qualify Hosts: No
7. Include user phone in SIP: Yes
8. Use Local Address In From Header: No
9. SIP Transport: UDP
Click Save SIP Provider
Navigate to Setup > Incoming Calls
Click Single DID Route
Configure the following values. All other settings can be left empty:
1. Rule Name: <Name for the rule>
2. Incoming Provider: <Provider name configured in step 3a>
3. Incoming Call Type: Voice Calls
4. Extension to Route Call: <Extension you'd like calls to go to>
Click Save Single DID Route

sip trunk switchvox