Looking for Calls in VoIPMon through Call IDs

1. Identify the legs of the call traces. Call traces usually have two legs.
   1. For Inbound
      1. Carrier to our Core (We can call this leg as ORIG)
      2. Core to the user/device's IP/Network (We can call this leg as TERM)
         
   2. For Outbound
      1. User/Device's IP to our Core (We can call this leg as ORIG)
      2. Core to the Outbound Carrier (We can call this leg as TERM)
         
2. To look for the Orig leg in VoIPMon, click the Invite from the Orig and look for the Call-ID
   
   1. The same thing with the Term leg, click the 200 OK to the Term and look for the Caller ID
      
3. Go to https://qos.ucaasnetwork.com/ and log into the VoIPMonitor
4. Click the Filter Form and add the date range when the call occurred.
   
5. Look for the "Call ID" field, paste the Call ID from your call trace, and hit SEARCH.
   
6. In this example, we pasted the Call ID from the orig leg. Therefore, this will produce the ORIG CDR
   1. Open the SIP + RTP by clicking the CDR Share > Show Link > Local Public
      
7. Choose the days of Validity and click OK. This will produce the CDR link of the ORIG leg.
   
8. Follow the same steps to get the TERM Leg.
9. Once you have both leg traces from VoIPMon, you can start investigating and tracking your call sample through documenting the following:
   1. Call Trace:
   2. ORIG:
   3. TERM:

Looking for Calls in VoIPMon through Caller/Called Number Details:

1. Go to https://qos.ucaasnetwork.com/ and log in to the VoIPMonitor
2. Click the Filter Form and add the date range when the call occurred.
   
3. Click the dropdown option next to the Number Filled and click Caller to have specific boxes. Add the call detail and hit search
   
   1. Here are some tips for searching:
      1. Searching for all numbers starting with 1: 1%
      2. Searching for numbers 100 - 199 (exact 3 digits starting with 1): 1__
      3. Searching for all numbers which ends 123: %123
      4. Searching for number 123 or number 456: 123 456
      5. Searching for exactly specified characters - for example to search for a space or between numbers: [123 456] or to search for a semicolon between numbers: [123;456]
      6. Searching for all numbers starting with 1 except number 112: 1% !112
      7. Searching for numbers starting with 1 or 2 except 112 and 212: 1 2 !112 !212
      8. Searching for regexp 12[34].*: R(12[34].*)
4. Specific searches will produce specific results. However, you can enter fewer details and look for the specific call through the produced CDRs using their timestamps.