Add/Remove a Native Fax ATA from a User
Written by Marissa Orsini
Updated at May 27th, 2026
Table of Contents
Scope
Intended Audience: White Label Partners and Client Success
This document will show you how to add/remove an ATA from a fax account or fax user
Requirements:
- Reseller scope or higher
- Supported ATA Device serial number
- Note: Third party ATAs are NOT compatible they will need to be purchase from your provider
- Fax user/account configured
- Knowledge and limitations of deployment scenario
Supported ATA
*The MP-202B can only be used for faxing purposes, it cannot be used as a general ATA
Add an ATA to a user
- Login with a Reseller account in the Manager Portal or Higher
- Navigate to
Domains -> Select the domain -> Inventory
- Click on the Fax Accounts tab.
- Locate the Phone Number or User, Click the
icon to edit the user
Note: Make sure the phone number is set to available before you can assign it to a user - You should now see the edit modal window with the current user configurations. Click the ATA checkbox to show the Device Type and Serial Number fields.
- In the Device Type, select the ATA device from the supported ATA list
- Enter the Serial Number of the device and click Save
- Now that the ATA has been assigned to a user, you should factory reset the ATA.
- When the ATA is back online, check the Inventory -> Fax Accounts and you should see the device online.
- Login with a Reseller account in the Manager Portal
- Navigate to
Domains -> Select the domain -> Inventory
- Click on the Fax Accounts tab.
- Locate the Phone Number or User, Click the icon to edit the user
- You should now see the edit modal window with the current user fax configurations.
- Delete the Serial Number from the Serial Number entry and unchecked the ATA checkboxes and click Save
Operations Only
- Operations will add the device to the Native Fax ATA inventory and add the device to Hudu (Library). Once you have created the company in Hudu, please move the ATAs from OIT inventory to the correct company's inventory.
Add ATA in Native Fax Inventory
Scope
Intended Audience: Tier 2 Technicians or higher
This document is a step-by-step on how to add an ATA to Faxback/Native Fax inventory. This process should only be completed for ATAs purchased from Faxback directly. Faxback uses non-standard firmware so devices purchased elsewhere will need to be verified by Faxback support if they can be used by us.
Requirements
- Access to Fax Admin Portal
- ATA Serial Number(s)
- Log in to the Fax Admin portal
- Once you're logged in, click ATA Inventory
- Click Add
- On the Add ATA Inventory window, fill out the following fields
- Provider ID: Default Provider
- Domain: Default
- ATA Type: Select the appropriate type
- Status: Pending Deployment
-
Serial Numbers: Serial Number of the ATA(s)
NOTE: Make sure each serial number is on a separate line
- Click Save
Remove an ATA from a User
- Login with a Reseller account in the Manager Portal
- Navigate to Domains -> Select the domain -> Inventory
- Click on the Fax Accounts tab.
- Locate the Phone Number or User, Click the icon to edit the user
- You should now see the edit modal window with the current user fax configurations.
- Delete the Serial Number from the Serial Number entry and unchecked the ATA checkboxes and click Save