How to move a Mobile-X esim to a new Phone.
Written by Spencer Worley
Updated at February 6th, 2024
Table of Contents
Scope
Intended Audience: CSE or Higher Technicians
This article outlines steps to move an esim from one phone to another. Both Android and iPhone processes will be covered.
Requirements
- Access to Mobile-X webgui
Delete the esim from iPhone
- Delete the esim from the old iPhone.
NOTE: This step must be done first.- On the existing device, please ensure Wifi is enabled.
- Go to settings > cellular > delete the eSIM
Add the esim to the new iPhone
-
Once the esim has been removed from the old iPhone you can now follow steps 10 and 11 in this KB https://voipdocs.helpjuice.com/mobile-x/create-mobile-x-subscribers.
- Get the new QR code.
-
Provide the QR code to the client and have them follow the iPhone setup section of this KB - https://voipdocs.helpjuice.com/mobile-x/set-up-your-phone-with-mobile-x.
Delete the esim from Android
- Delete the esim from the old Android.
Note: This step must be done first.- On the existing device, please ensure Wifi is enabled.
- Go to settings > connections > SIM Manager > Delete the eSIM
Add the esim to the new Android
-
Once the esim has been removed from the old Android you can now follow steps 10 and 11 in this KB https://voipdocs.helpjuice.com/mobile-x/create-mobile-x-subscribers.
- Get the new QR code.
- Provide the QR code to the client and have them follow the Android setup section of this KB - https://voipdocs.helpjuice.com/mobile-x/set-up-your-phone-with-mobile-x.