Star Codes and Features
Written by Christopher Reeves
Updated at April 24th, 2025
Table of Contents
Scope
Intended Audience: All End Users
Many features in the platform are controlled by dialing the star key in conjunction with a 2 or 3 digit code. The default star codes are listed below. These may be customized by submitting a request to our orders team.
Star Codes |
Description |
|---|---|
*** |
Dynamic Call Parking. Ringback not supported. |
*35<Extension> |
Answer a ringing call on the dialed extension |
*36 |
Answer a ringing call from any phone in the domain |
*37 |
Answer a ringing call from any phone in the department |
*40 |
Activate Call Forwarding |
*41<Forwarding Number> |
Set Forward Busy Destination |
*42<Forwarding Number> |
Set Forward No Answer Destination |
*44 |
Pick up an active call from another device on the same extension |
*46 |
Hot Desking - Release ownership of device |
*48<Destination> |
Requires PIN from caller before connecting call |
*49<Destination> |
Requires extension from caller before connecting call |
*50<Extension> |
Auto Answer/Intercom Note: This feature is not compatible with web phone and is for physical devices only. |
*55<Call Park> |
Retrieve a Parked Call |
*67<Destination> |
One Time Anonymous Calling to Destination |
*69 |
Call Return |
*72<Forwarding Number> |
Set Forwarding Destination |
*73 |
Deactivate Forward |
*74 |
Activate Night Mode (Own User) |
*75 |
Deactivate Night Mode (Own User) |
*76 |
Toggle Night Mode On/Off (Own User) |
*77 |
Reject Anonymous Calls |
*78 |
Activate Do Not Disturb |
*79 |
Deactivate Do Not Disturb |
*80 |
Activate Call Recording on Active Call |
*81 |
Deactivate Call Recording on Active Call |
*82 |
Pause Call Recording on Active Call |
*83 |
Unpause Call Recording on Active Call |
*87 |
Deactivate Reject Anonymous Calls |
*88 |
Make Agent Available for All Queues |
*88<Queue> |
Make Agent Available for a Specific Queue |
*89 |
Make Agent Unavailable for All Queues |
*89<Queue> |
Make Agent Unavailable for a Specific Queue |
*90 |
Activate Forward Busy |
*91 |
Deactivate Forward Busy |
*92 |
Activate Forward No Answer |
*93 |
Deactivate Forward No Answer |
*97<Extension> |
Transfer to a 4-Digit Extension |
*98<Extension> |
Transfer to a 3-Digit Extension |
*99 |
Transfer to Self |
Feature Codes |
Feature Codes |
|---|---|
7<Extension> |
Transfer a call directly to voicemail |
7[0-1][0-9] |
Park/Pick up a call - No Ringback |
7[2-9][0-9] |
Park Pick up a call with Ringback |
99<Extension Code> |
Invoke Account Code Feature |
9900 |
Unregistered Login to Voicemail - Prompts for extension and password |
9901 |
Registered Login to Voicemail - Prompts for password only |
9902 |
Hot Desking Sign in |
9999 |
Hot Desk/Hoteling Deactivate |