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Performing Device Diagnostics on YMCS

Written by Marissa Orsini

Updated at August 28th, 2024

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Table of Contents

Accessing Device Diagnostics Available Diagnostic Tools

Scope

The following article will show you how to perform device diagnostics on the YMCS, allowing for remote troubleshooting and data collection

 

Requirements

  • Access to YMCS Console 
     
  • Mac Address of phone registered to YMCS
 

 

Accessing Device Diagnostics


  1. Login to the YMCS console
  2. Navigate to Device Diagnostic
  3. Enter the Mac Address(es) of the Device you are diagnosing and click Start Diagnostic
    • If you are working on multiple phones, click on Add to manage multiple devices
    • If you are diagnosing a USB Device enter the Serial Number

Available Diagnostic Tools


  1. On the following screen, you will have a variety of diagnostic tools and options
    • If working with a Yealink USB Device, you will only be able to export System Log files
       
    • One-Click Export - This will perform a pcap on the device as well as export Config Files and System logs at the same time
    • Packetcapture - This will perform a pcap on the phone, used to verify the phone is receiving communications on the network
    • Network Detection - Used to verify a connection, you will be able to perform a ping to Trace Route pointed to the specified destination from the phone
    • Export System Log - Exporting the system log of the phone, which will provide detailed information on any errors the phone encounters
    • Export Config File - Export the configuration on the phone enabling you to view the phone's settings and their status
    • CPU Memory Status - Allows you to monitor both CPU and Memory usage on the device
    • Recording File - Will enable call recording locally on the phone and upload recording once finished to the platform
    • Screencapture - Takes a screenshot of the screen on the phone, enabling you to see what exactly the user may be seeing on their device

 

 

ymcs diagnostics device testing

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