Polycom: Manual Provisioning
Written by Marissa Orsini
Updated at April 24th, 2025
Table of Contents
Scope
Intended Audience: Client or T1 or higher
The following steps will allow you to manually provision a Polycom desk phone via Phone UI. For TLS Provisioning visit HTTP Provisioning over TLS
Requirements
- Access to the phone or web GUI
- It is highly recommended to Factory Reset the handset before provisioning
- Phone's MAC address must have already been entered in the Manage Portal
- Global Username and Password provided by support.
NOTE: On older firmware versions of Polycom phones, you must complete the changes via the handset
Configure Provisioning Server from Handset
- From the phone press the Menu button
- Type in the password. Default is admin/456
- Navigate to Admin Settings > Network Configuration > Server menu
- In Server Address enter the provisioning URL for your domain and click Confirm.
ndp.ucaasnetwork.com/cfg
- Set Server Type to HTTP
- Select Exit and Save
- The phone should reboot and pull the new configuration
Configure Provisioning Server from Web GUI
- From the phone press the Menu button
- Navigate to Settings
- Navigate to Status...
- Select Network...
- Select TCP/IP Parameters...
- Note the IP address of the phone
- Using any web browser navigate to the IP address of the phone from the previous step
- The default login is admin/456
- Click Settings then Provisioning from the navigation bar
- Select Server type: HTTP
- In Server Address enter the provisioning URL for your domain and click Confirm
ndp.ucaasnetwork.com/cfg
- Server User and Server Password fields will use the Global Username and Password to authenticate with the configuration server.
- Click Save
- At next popup click Yes
- The phone should reboot and pull the new configuration
Troubleshooting
If your phone does not provision with the v2 address try using 129.213.10.212/cfg. If you server type is left to ftp, then ensure that server address is appended with http://ndp.ucaasnetwork.com/cfg unless you are using HTTP over TLS.
In some instances, we have seen Polycom's not get past a Windows DNS server if the Windows DNS server is the Phone's primary DNS. In these instances, we recommend setting the phone onto a Phone VLAN with the DNS of Primary: 8.8.8.8 and Secondary: 8.8.4.4.