IPPay: Process a Refund
Table of Contents
Scope
Intended Audience: Finance Department
The following steps will show you how to refund a manual payment in IPPay.
Requirements
- Access to IPPay
Refund Transaction
- Log Into IPPay.
- Click either E-Check or Credit Card (Steps will be the same for either type of payment)
- Click Authorizations.
- Complete the following:
- Select Merchant: OIT LLC
- Date From: Start Date of Range
- Date To: End Date of Range
- Click Search
- Click the Filter Option to filter by total if needed.
- Locate the transaction and Click the Blue Transaction ID (No Image due to security)
- Click Refund.
- Enter the Refund Amount and Click Refund.