v3.38.19

New Features

1. Users can now park and retrieve calls directly from the Desk App.
2. SMS and MMS messaging is now supported within the app.
3. Team Contacts now show real-time availability and presence status.
4. Users can now edit or delete messages in both group chats and 1:1 chats. Entire 1:1 conversations can also be deleted.
5. The network indicator has been enhanced and live in-call statistics now show details such as jitter, packet loss, and latency.
6. A Blind Transfer option is now available directly from Contacts during an active call.
7. The app now supports configuring Caller Name alongside Caller ID.

Improvements

1. OTP entry now supports pasting the full code at once, helping users sign in more quickly and with fewer input errors.
2. Dialpad search results now show number type, such as mobile, work, or home, which helps users choose the right number more confidently.
3. The app now keeps the selected theme preference across logout and login, so users do not need to reset it each time.
4. DTMF behavior now defaults correctly during active calls, helping avoid issues when navigating IVRs or entering extensions.
5. Session and authentication handling has been improved to reduce unnecessary logouts and support a smoother day-to-day experience.
6. Chat compatibility across different app versions has been improved for a more consistent messaging experience.

Bug Fixes

1. Copying and pasting a sent message now preserves the correct text instead of showing incorrect content.
2. Cloud contacts now show the correct icon in Call Details, making contact information easier to understand at a glance.
3. Audio performance has been improved to reduce audible disruptions when network jitter is high, helping maintain clearer calls.