New Hire Syllabus Template
Written by Spencer Worley
Updated at March 13th, 2024
Table of Contents
Scope
Intended Audience: New Hires in <Department Name> Department
This article outlines the syllabus for new hires.
Contacts
- HR & General Questions: Britney Lora, Director of People - britney@oit.co
- Technical Questions: Core Services Engineering Team - cse@oit.co
- Questions Regarding Daily Duties - (Add manager's name, title, and email)
Resources
- Company Core Values
- VoIP Glossary
- Company Communication Standards
- LinkedIn Requirements
- Employee Benefits
- How to Request Time Off
- Holidays
- Employee Handbook
- Salesforce Training
- ClickUp Training
Week 1
Day 1: Monday
| Trainer | Time (EST) | Topic | Department |
|---|---|---|---|
| Britney Lora | 8:30 – 8:40 am | Daily Stand Up | Permanent for Employees starting at 8:30 AM EST |
| Marissa Orsini | 8:40 – 9:00 am | Schedule Review | Tech, CSE, Dev, Telco, Customer Experience & Marketing Only |
| Garrett Heggem | 8:40 - 9:00 am | Tech Schedule Review | |
| Alex Boyd | 8:40 - 9:15 am | CS Morning Team Check-In | Client Success |
| Britney Lora | Orientation | All Departments | |
| Manager Expectations | All Departments | ||
| Michelle Orsini | 9:30 – 10:00 am | Finance Board Meeting | Finance Only |
| Daniel Lora | 10:00 – 10:30 am | Telco Services Meeting | All Departments |
| Employee | Review & Sign Employee Handbook | All Departments | |
| Marissa Orsini | Training on Daily Tools | All Departments | |
| Marissa Orsini | Case Entering & Updating | All Departments (Not Dev or Marketing) | |
| Employee | Lunch Break | All Departments | |
| Britney Lora | HR Review | All Departments | |
| Ray Orsini | CEO Expectation | All Departments | |
| Employee | Enneagram Assessment | All Departments | |
| Employee | Platform Training | All Departments | |
| Employee | Set up or Update your LinkedIn Profile | All Departments |
|
| Britney Lora | Wrap up | All Departments |
Day 2: Tuesday
| Trainer | Time (EST) | Topics | Department |
|---|---|---|---|
| Britney Lora | 8:30 – 8:40 am | Daily Stand up | Permanent for Employees starting at 8:30 AM EST |
| Marissa Orsini | 8:40 – 9:00 am | Schedule Review | Tech, CSE, Dev, Telco, Customer Experience & Marketing Only |
| Garrett Heggem | 8:40 - 9:00 am | Tech Schedule Review | |
| Alex Boyd | 8:40 - 9:15 am | CS Morning Team Check-In | Client Success |
| Michelle Orsini | 9:30 – 10:00 am | Finance Board Review | Finance Only |
| Ray Orsini | 9:30 – 10:30 am | Sales Department Meeting | All Departments |
| Kevin Dutkiewicz | 11:00 – 11:45 am | Core Services Engineering Meeting | All Departments |
| Alex Boyd | Quote Creation | Client Success & Sales Only | |
| Employee | Lunch Break | All Departments | |
| Employee | Platform Training | All Departments | |
| Garrett Heggem | 2:00 – 2:30 pm | Technical Services Department Meeting | All Departments |
| Marissa Orsini | Answering Phones & Customer Service | All Departments (Not Dev) | |
| Britney Lora | Wrap up | All Departments |
Day 3: Wednesday
| Trainer | Time (EST) | Topic | Department |
|---|---|---|---|
| Britney Lora | 8:30 – 8:40 am | Daily Stand up | Permanent for Employees starting at 8:30 AM EST |
| Marissa Orsini | 8:40 – 9:00 am | Schedule Review | Tech, CSE, Dev, Telco, Customer Experience & Marketing Only |
| Garrett Heggem | 8:40 - 9:00 am | Tech Schedule Review | |
| Alex Boyd | 8:40 - 9:15 am | CS Morning Team Check-In | Client Success |
| Michelle Orsini | 9:30 – 10:00 am | Finance Board Review | All Departments |
| Alex Boyd | 9:30 – 10:30 am |
Client Success Meeting | Client Success |
| Matthew Fox | 11:00 – 11:30 am | Marketing Meeting | All Departments |
| Employee | Platform Training | All Departments | |
| Employee | Lunch Break | All Departments | |
| Britney Lora | Wrap up | All Departments |
Day 4: Thursday
| Trainer | Time (EST) | Topic | Department |
|---|---|---|---|
| Britney Lora | 8:30 – 8:40 am | Daily Stand up | Permanent for Employees starting at 8:30 AM EST |
| Marissa Orsini | 8:40 – 9:00 am | Schedule Review | Tech, CSE, Dev, Telco, Customer Experience & Marketing Only |
| Garrett Heggem | 8:40 - 9:00 am | Tech Schedule Review | |
| Alex Boyd | 8:40 - 9:15 am | CS Morning Team Check-In | Client Success |
| Michelle Orsini | 9:30 – 10:00 am | Finance Board Review | Finance Only |
| Martyn Keigher | Dev Meeting (Backlog Refinement) | All Departments | |
| Employee | Platform Training | All Departments | |
| Employee | Phin Security Training | All Departments | |
| Employee | Compliancy Group Training | All Departments | |
| Employee | Lunch Break | All Departments | |
| Britney Lora | 2:00 – 2:30 pm | Staff Meeting | All Departments |
| Britney Lora | Wrap up | All Departments |
Day 5: Friday
| Trainer | Time (EST) | Topic | Department |
|---|---|---|---|
| Britney Lora | 8:30 – 8:40 am | Daily Stand up | Permanent for Employees starting at 8:30 AM EST |
| Marissa Orsini | 8:40 – 9:00 am | Schedule Review | Tech, CSE, Dev, Telco, Customer Experience & Marketing Only |
| Garrett Heggem | 8:40 - 9:00 am | Tech Schedule Review | |
| Alex Boyd | 8:40 - 9:15 am | CS Morning Team Check-In | Client Success |
| Employee | Platform Training | All Departments | |
| Michelle Orsini | 9:30 – 10:00 am | Finance Board Review | Finance Only |
| Employee | Department Training | All Departments | |
| Employee | Lunch Break | All Departments | |
| Employee | Department Training | All Departments | |
| Employee | Wrap up Platform Training | All Departments |
Week 2 & 3
Weeks 2 and 3 will consist of shadowing and being shadowed by [Name of Trainer]. You will follow [Name of Trainer] schedule, including lunchtimes during this time.