Steven Spaulding
steven@oit.co
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2025/01/29 - Inbound and Outbound calls failing on the LAS and GRR servers (Resolved)
Published February 13th, 2025 by Steven Spaulding
Affected Services Inbound calling Outbound calling File replication between the ATL server and the LAS and GRR servers. Event Summary A significant service disruption occurred due to file synchronization delays, database connectivity interruptions, and call processing failures following an upgrade to software version V44.2. These issues resulted i
2025/05/30 WebSocket Connections For GRR, LAS, PHX and IAD Servers Failing To Connect
Published June 3rd, 2025 by Steven Spaulding
Affected Services SNAPmobile Web Event Timeline May 30th, 2025 11:06 AM ET – Our monitoring system alerted support to failed WebSocket connections for the GRR, LAS, PHX, and IAD core servers. 11:12 AM ET – Our support verified the connection failure and began investigating. 11:31 AM ET – Vendor support was engaged after identifying an SSL failure o
2025-06-04 Loss of Communication to GRR Server
Published June 6th, 2025 by Steven Spaulding
Affected Services Grand Rapids (GRR) Voice Event Summary Communication failures to the GRR server resulted in two brief service interruptions, causing device registrations and inbound calls to automatically failover to alternate servers. The root cause was identified as degraded network performance from the upstream ISP (Internet Service Provider),
2025-06-05 Registration Failure on GRR
Published June 6th, 2025 by Steven Spaulding
Affected Services Grand Rapids (GRR) Voice Event Summary A critical system service crash on the GRR ( Grand Rapids ) core server caused a brief but complete service disruption for devices registered to GRR. The Network Management Service (NMS) crashed at 2:27 PM ET, immediately triggering automatic failover protocols that redirected active calls and
Setup A Xorcom PBX
Published September 22nd, 2023 by Steven Spaulding
Scope Intended Audience: All users How to setup a Xorcom PBX to be able to register and make and receive phone calls. Requirements SIP Trunk Credentials Admin Access to the Xorcom PBX Trunk Registration Register Based Trunk Log into your Xorcom PBX admin console. Navigate to PBX → External → Trunks Create a new trunk with the following informa