Scope:

This doc will show you how to enable call recording at the User, Call Queue, and Phone levels.

Requirements:

Login to the PBX portal (Office Manager or Above)

Enabling Call Recording on a User

  • Login to the PBX Portal
  • Once logged in navigate to the Users tab
  • Click on the name of the user you are trying to edit
  • Once editing the user look for the setting called Record User's Calls under the Profile Information header
  • Here you will be able to enable Call Recording for the entire user
  • Click on the Save button to confirm the changes

Enabling Call Recording on an Individual Phone

  • Following the same steps above, once you are editing the user go to the Phones tab
  • Click on the Name of the phone you are trying to edit
  • Once there you can enable call recording under the Record Calls option
     
  • Once done click the Save button to confirm the changes

Enabling Call Recording on a Call Queue

  • Once logged into the PBX portal head over to the Call Queues tab
  • Once there click on the name of the call queue you are looking to edit
  • Now look for the Record Calls to enable the recording of calls
  • Click on the Save button to confirm the changes