These steps will instruct you how to add custom overrides to a provisioned device. This is the recommended method for customizing your phone. To apply overrides to all the phones on your account, contact your service provider.


  • Office Manager access to the Manager Portal

Add Overrides

  1. Log in to the Manager Portal
  2. Navigate to Inventory > Phone Hardware
  3. Click the pencil icon on the right
    NOTE: Do not click the MAC Address as this will open SNAPbuilder
  4. Select the Advanced tab
  5. Enter the overrides into the Overrides field
  6. Click Save and Resync to apply your changes to the phone
    NOTE: The phone may reboot depending on the override applied